OUR TEAM

Margarita Minter's extensive experience and expertise in the hotel industry make her an ideal candidate to bring a wealth of knowledge and valuable skills to property management. Here's how her background can benefit property management:

1. Guest-Centric Approach: Margarita's career has revolved around ensuring exceptional guest experiences. This focus on customer satisfaction translates well into property management, as she understands the importance of maintaining high standards, cleanliness, and comfort to attract and retain tenants.

2. Attention to Detail: Margarita's keen eye for detail, honed through years of ensuring all areas of a hotel, administration, transportation, food and beverage, rooms and facilities are impeccable, can be instrumental in maintaining and improving properties under management. She will ensure that everything from maintenance to landscaping is top-notch.

3. Effective Communication: Margarita's strong communication skills, both with guests and her team, are transferable to property management. Effective communication is key when dealing with tenants, vendors, and contractors.

4. Problem Solving: Handling guest complaints and conflicts in the hotel industry has equipped Margarita with excellent problem-solving skills. This is invaluable in addressing any issues that arise in property management, whether it's a maintenance problem or tenant concern.

5. Event Planning: Margarita's experience in organizing special events can be beneficial for property management when planning community events or gatherings to foster a sense of community among tenants.

6. Guest Feedback Utilization: Margarita's practice of using guest feedback to make continuous improvements can be applied to property management. She will be adept at listening to tenant feedback and making necessary adjustments to enhance tenant satisfaction.

7. Team Leadership: Margarita's leadership skills, developed through managing hotel staff, can be valuable in overseeing property management teams and ensuring they are well-trained and motivated.

8. Revenue Growth: Her success in building strong relationships with guests, corporate clients, and travel agencies can translate into attracting and retaining tenants, ultimately contributing to increased property revenue.

9. Sustainable Practices: Margarita's passion for sustainable tourism and environmental conservation can be applied to property management by implementing eco-friendly practices and energy-efficient upgrades to reduce environmental impact and operating costs.

Margarita Minter's extensive background in the hotel industry, coupled with her dedication to delivering exceptional service and her problem-solving abilities, will undoubtedly bring a fresh and guest-focused perspective to property management. Her track record of achieving high guest satisfaction scores and her ability to adapt to different situations will be assets in ensuring that properties are well-maintained, tenants are satisfied, and property value is maximized.

My work experience is characterized by a series of key responsibilities and skills, including:

*Extending warm and cordial welcomes to customers as they arrive, ensuring a welcoming and inviting atmosphere.
*Streamlining the check-in process by efficiently confirming reservations.
*Serving as the primary point of contact for guests, offering assistance, and providing information tailored to their unique preferences and needs.
*Proficiently discerning and comprehending customer requirements, and providing personalized recommendations for hotel activities and amenities.
*Developing in-depth knowledge of the hotel's facilities, as well as nearby venues and businesses, to offer informed and personalized recommendations to guests.
*Coordinating a wide range of services, including events, excursions, transportation, and more, to ensure that guests experience a seamless and delightful stay.
*Professionally managing phone inquiries, handling reservations, relaying messages, managing mail, and routing calls to the appropriate parties.
*Swiftly addressing guest concerns and finding effective solutions, with a strong focus on prioritizing guest satisfaction.
*Demonstrating a wealth of experience as a concierge, with a solid background in customer service and related roles that bring valuable expertise.
*Being fluent in both English and Spanish, facilitating effective communication with a diverse range of guests.
*Possessing exceptional communication skills, both written and verbal, to convey information clearly and effectively.
*Exuding a polite and confident demeanor while maintaining a high level of patience to accommodate the diverse needs of guests.
*Exhibiting exceptional multitasking and time-management abilities to efficiently address multiple guest requests.
*Demonstrating proficiency in issue resolution with a strong customer-centric focus.

Degree in Hospitality & Hotel Management

Has more than 15 years of experience working with clients from around the world.

Has worked in high end hotels and cruise ships.

Capable of adapting to any salutation and anticipates clients needs

Always seeking to become excellent at what she does.

Azucena will follow up with all your requests and will always do it with a smile.

Experienced and dedicated concierge with a passion for providing exceptional service and creating memorable experiences for clients. Skilled in managing diverse tasks efficiently, maintaining high standards of professionalism, and exceeding customer expectations. Adept at anticipating needs and delivering personalized solutions in fast-paced environments. Ready to leverage expertise in hospitality and customer service to contribute to a dynamic concierge team.